Shipping Policy

FREE SHIPPING 

AVERAGE DELIVERY TIME IN ITALY: WITHIN 3 WORKING DAYS.

STANDARD SHIPPING

AVERAGE DELIVERY TIME IN EU: 3-6 WORKING DAYS – € 15.

FREE SHIPPING FOR ORDERS FROM € 400,00.  

AVERAGE DELIVERY TIME EXTRA UE: 3-6 WORKING DAYS – € 25 

FREE SHIPPING FOR ORDERS FROM € 500,00.

EXPRESS SHIPPING

AVERAGE DELIVERY TIME IN EU: 1-3 WORKING DAYS – € 25

FREE SHIPPING FOR ORDERS FROM € 400,00.

AVERAGE DELIVERY TIME IN EXTRA UE: 1-3 WORKING DAYS – € 35 

FREE SHIPPING FOR ORDERS FROM € 500,00

OUR DELIVERY COSTS ARE FLAT AND THERE ARE NO EXTRA COSTS AT DELIVERY.

TNT/FEDEX IS OUR COURIER FOR ALL SHIPMENTS. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR ITALIAN WAREHOUSE. 

FOR SECURITY REASONS, URBAN KIMONO ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY. 

UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE DELIVERY CONFIRMATION DOCUMENT, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED, SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS. 

OUR COURIER DELIVERY FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR WAREHOUSE.
PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.

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